Respond to a disaster

When a cyberattack disrupts shopping or deliveries

Practical alternatives when a cyber incident affects store stock, payment or deliveries.

At homeOut and about

In an emergency, contact local emergency services and follow official instructions.

First, check this

Check the store or delivery provider's official updates for affected services. Availability and payment options vary by location. [2] [3]

Shopping and deliveries

Ask the store or delivery provider about stock, substitutions, delivery changes and available payment methods. Consider another nearby store or an alternative payment method.
Keep a modest supply of household essentials based on your needs. Avoid panic buying. [5]

Follow local food safety advice and product recalls. Do not rely on smell or appearance alone to decide whether potentially unsafe refrigerated food is safe. [7]
A message claiming to offer a refund or reschedule a delivery may be a scam. Contact the business using details you find independently rather than links or numbers in the message. [9]

In 2025, Co-op reported that a cyberattack and its response affected stock availability. A US retailer reported that distributor UNFI's cyber incident disrupted orders and deliveries, causing shortages in June and July 2025. [2] [3]
In November 2026, supermarkets in several European countries reported refrigeration problems associated with apparent cyberattacks and some food was discarded; circumstances were still being investigated when reported. [4]